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Sales Policy

Last updated: Jan 21, 2021

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website operated by Hilltop Surfaces Canada ("us", "we", or "our").

Hilltop Surfaces Canada sells its products through authorized distributors and fabricators. Credit sales are made only to authorized distributors with established open accounts, subject to applicable credit limits. All other sales are COD or prepaid by buyer, as determined by Hilltop Surfaces Canada. Merchandise held for pickup at our warehouse is deemed to be sold when the distributor has been notified that the merchandise is ready for pickup. 

All prices shown are recommended retail prices, and are subject to change without notice. Orders will be invoiced at the prices and discounts in effect at the date of shipment unless a written quote has been issued. In the case of a written quote, the price remains firm to the expiration date of the quote. Prices do not include freight, taxes, or other surcharge.

Delivery estimates are made in good faith, but are subject to delay due to government restriction, failure of our suppliers to deliver, fires, strikes, or other causes beyond our control.

Returned Merchandise
No merchandise may be returned without Hilltop Surfaces Canada written consent and authorization. Any approved returns, must be shipped on a prepaid freight basis. Request must be made within ninety (90) days of receipt and refer to the invoice number and billing date. All merchandise must be new, unused, clean, and in salable condition. All returns are
subject to a twenty five percent (25%) of invoice restocking fee.

Custom Order Items
Custom made items may not be returned for credit. All custom orders must ship within two weeks after the “ready to ship date.”

If you have any questions about these Terms, please contact us.

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