MARS QUARTZ WARRANTY

Hilltop Surfaces Canada (“Hilltop”) warrants that Mars Quartz™ (“Product”) will be free from manufacturing defects from the original installation date when fabricated and installed by a professional fabricator/installer. This warranty covers repairing or replacing material permanently installed in the purchaser’s residence. The decision to repair or replace is at the sole discretion of Hilltop.

The Residential Warranty is exclusively available to the original owner of an owner-occupied residence where the Mars Quartz material was initially installed. In the context of newly constructed residences, this warranty is specifically extended to the “first” purchaser who acquires the residence from the builder. This warranty is not available to subsequent purchasers of the residence, except under the circumstances and procedures expressly outlined herein. The eligibility for this warranty, along with its potential transferability, is governed strictly by the stipulations and procedures set forth below. For the original owner, this Warranty remains in effect for as long as the original owner owns and occupies the residence in which the Product was originally installed.

Under this Warranty, Hilltop’s only obligation and liability is to repair or replace, at Hilltop’s discretion, the Product that is found to have a manufacturing defect covered by this Warranty. Hilltop is not responsible for any other expenses or damages resulting from the installation of the Product, and Hilltop is not liable for indirect, punitive, consequential, special, or any other similar damages, including but not limited to loss of profits, business interruption, or any other loss, under any circumstances. Hilltop’s maximum liability under this Warranty will not exceed the price paid for the Mars Quartz™ material.

This Warranty applies only to genuine Mars Quartz™ supplied by Hilltop. Hilltop may verify, through documentation or inspection, that the installed material is Mars Quartz™ supplied by Hilltop. A claim cannot be assessed where the material cannot be verified as such.

Warranty Terms & Conditions

Manufacturing Defect. A manufacturing defect is a defect originating in the production of the material itself, present in the material before fabrication and installation. Conditions arising from fabrication, installation, site conditions, use, or maintenance are not manufacturing defects.

• This warranty is exclusively applicable to Mars Quartz™ and does not extend to any other products.
• This warranty is valid only for Mars materials that have been permanently installed within the interior of an owner-occupied residence and have not been relocated from their original place of installation.
• This warranty is enforceable solely for residences where the owner is the occupant.
• This Warranty applies only to Product that has been paid for in full.
• This warranty is contingent upon the materials being maintained in strict accordance with the Mars Quartz Care and Maintenance Guide.

Upon installation, you are required to register your warranty at www.hilltopsurfaces.com/mars-warranty-registration within sixty (60) days of the installation date. If registration was not completed, Hilltop may, at its discretion, accept satisfactory proof of purchase in place of registration. Proof of purchase consists of a copy of the original receipt or invoice indicating the name of the Owner, the Dealer or Fabricator, and the name of the Mars Quartz™ product.

Cooperation and Access. Assessment of a claim may require access to the installation so that Hilltop or its designated representative can examine the material in place, or may require additional information from the claimant, such as photographs, receipts, or installation details. If the requested access or information is not provided within thirty (30) days of Hilltop’s request, the claim cannot be assessed and will be closed.

Warranty Transfer. This warranty is transferable under the following stipulated conditions: The original or initial owner must have duly registered the warranty with Hilltop in accordance with the procedures specified herein. To initiate the transfer process, the original or initial owner is required to submit a formal written notification to Hilltop, providing the full name, address, and contact telephone number of the new owner. Upon receipt and verification of this information, the new owner shall be entitled to the remaining portion of a ten (10) year limited warranty calculated from the original date of installation. In no circumstances shall the transferred warranty extend beyond ten (10) years from the original installation date.

In the event that the Product exhibits a failure attributable to a manufacturing defect, Hilltop, at its sole discretion, will either repair or replace the defective material. While every effort will be made to match the original material, an exact colour match cannot be guaranteed due to variations in the natural materials and manufacturing processes. If the affected product has been discontinued or is otherwise unavailable, Hilltop will replace it with the most similar Mars Quartz™ product of comparable value available at the time of the claim.

No representative, salesperson, distributor, fabricator, or any other individual or entity is authorized to make any warranty decisions, commitments, or promises on behalf of Hilltop with respect to its products. Any such representations or assurances made by unauthorized parties shall not be binding upon Hilltop and shall not be recognized or honored under the terms of this warranty.

Requesting Service

To request service under this warranty, please contact the company from which you purchased the Product or reach out directly to Hilltop at www.hilltopsurfaces.com/mars-warranty.

Claim Period. Any claim under this Warranty must be submitted within thirty (30) days of the date on which you discover the condition giving rise to the claim. Claims submitted after this period are waived.

Determination of Claims. Hilltop will assess each claim based on the available documentation, photographs and, where considered necessary, an inspection of the installed material. Hilltop will determine whether the reported condition constitutes a manufacturing defect covered by this Warranty. Hilltop’s determination will be final for the purposes of this Warranty and will be communicated to the claimant in writing.

Warranty Exclusions

• This warranty is exclusively applicable to residential installations as defined herein. Products utilized for commercial purposes are governed by our Commercial Warranty. Commercial use encompasses, but is not limited to, rental properties, retail stores, offices, or any other business establishments.
• All exterior installations.
• The use of Mars Quartz as a flooring material.
• Improper use or abuse of the product, which includes, but is not limited to, mishandling, exposure to excessive heat, uneven or extreme weather conditions, physical or chemical abuse, or failure to adhere to proper care and maintenance guidelines.
• Impact damage.
• Mars Quartz surfaces are scratch-resistant but not scratch-proof. Proper care must be exercised, including the use of a cutting board, as part of your routine care.
• Routine care and maintenance, including but not limited to removal of surface stains, water or hard water spots. Follow the directions in the Mars Care and Maintenance Guide available on the website.
• Improper fabrication and installation — any fabrication not performed in accordance with the prescribed procedures outlined by Hilltop. Responsibility for improper fabrication and/or installation rests solely with the fabricator and/or installer.
• Visible defects — defects that are apparent at the time of fabrication and were not circumvented during the fabrication process. Fabricators are obligated to conduct a visual inspection of all materials prior to fabrication and again before installation.
• Seam appearance and performance — this warranty does not extend to the appearance or performance of seams, adhesives, caulks, or other accessory items used in the installation of the Product. Once the product has been installed, the primary causes of seam separation or cracking are generally attributed to the shifting or movement of the substrate, cabinets, or foundation. Thermal shock is also a significant factor: placing a hot pan, dish, or other hot object directly on the countertop for more than a brief period causes the material to expand and contract rapidly. Always use trivets or hot pads. These issues do not constitute manufacturing defects and fall under the purview of proper use and care by the owner.
• Chemical damage.
• Utilization of the material in creative applications such as bending or curving.
• Material that has been altered by reducing its original thickness.
• Damage arising from the installation or mounting of a sink is not covered under this Warranty.
• The use of mechanical fasteners affixed directly into the material.
• Inadequate structural support for the installation.
• Damage resulting from overhangs that exceed the recommendations provided by Hilltop.
• Any modification or alteration to the factory-applied finish.
• Appearance and Natural Variation — Mars Quartz™ is manufactured from natural minerals, and variation in colour, tone, pattern, and particulate distribution is an inherent characteristic of the material, not a defect. Without limiting the foregoing: (a) spots, blemishes, or particulate concentrations smaller than a ten-cent coin on uniform colours, or smaller than a twenty-five-cent coin on multi-colour or patterned designs, are inherent characteristics and are not covered; (b) variation in colour, pattern, or sheen that is not visible from a distance of two (2) metres under normal, uniform lighting is inherent character and is not covered; and (c) any claim relating to surface appearance — including variation, spots, blemishes, or embedded particles — must be submitted within thirty (30) days of the date of installation. Samples are intended to give an approximation of colour and pattern and are not a precise representation of the final product.
• Any modifications, including but not limited to plumbing, electrical, tile, cabinets or flooring, drywall and painting, that may be necessary to repair or replace the Mars product covered under this warranty.
• This Warranty only covers the cost of the product or its replacement and does not extend to expenses incurred for transportation, freight, demolition, disposal, fabrication, or any other related costs.

To the maximum extent permitted by applicable law, Hilltop makes no other warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose. Except as explicitly stated in this Warranty, Hilltop shall not be held liable for any losses or direct, incidental, or consequential damages resulting from the inability to use Mars Quartz™. This Warranty is in addition to any rights available under applicable law.

To obtain service under this Warranty, please visit www.hilltopsurfaces.com/mars-warranty. Register your product at www.hilltopsurfaces.com/mars-warranty-registration.

Click here to register your product.